Last Updated: October 30, 2025
Welcome to Elixos Integrative Longevity. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By scheduling an appointment, using our website, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.2. Medical Services
2.1 Telemedicine Services
Elixos provides telemedicine services to patients. By using our telemedicine services, you acknowledge that:Telemedicine consultations may have limitations compared to in-person visits
You will provide accurate and complete health information
You are responsible for following up on any recommended tests or treatments
In case of emergency, you should call 911 or go to the nearest emergency room
2.2 Physician-Patient Relationship
A physician-patient relationship is established when you schedule and complete a consultation with Dr. Liu. This relationship is governed by professional medical standards and applicable laws.2.3 Not Emergency Services
IMPORTANT: Elixos does not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room. Do not use our telemedicine services for emergency situations.3. Cash-Pay Practice
3.1 Payment Policy
Elixos is a cash-pay practice. We do not accept insurance or bill insurance companies on your behalf. You are responsible for full payment at the time of service.3.2 Insurance Reimbursement
While we do not bill insurance, we can provide you with a superbill (itemized receipt) that you may submit to your insurance company for possible reimbursement. We make no guarantees regarding insurance reimbursement.3.3 Fees and Payment
All fees are due at the time of service
Payment must be made via accepted payment methods
Prices are subject to change with notice
No refunds for completed services unless required by law
4. Appointment Policy
4.1 Scheduling
Appointments must be scheduled through our official booking system. You are responsible for arriving on time for telemedicine appointments.4.2 Cancellation and No-Show Policy
Cancellations must be made at least 24 hours in advance
Late cancellations (less than 24 hours) may be subject to a cancellation fee
No-shows may be charged the full appointment fee
Repeated no-shows may result in discharge from the practice
5. Patient Responsibilities
As a patient, you agree to:Provide accurate and complete medical information
Follow treatment recommendations or inform your provider if you choose not to
Ask questions if you don't understand something
Notify us of any adverse reactions or concerns
Respect staff and maintain appropriate communication
Pay for services in a timely manner
6. Prescriptions and Medications
We may prescribe medications as part of your treatment plan. You acknowledge that:Prescriptions are based on the information you provide
You are responsible for taking medications as directed
You will report any adverse effects or concerns
Some medications may not be covered by insurance
We reserves the right to refuse to prescribe certain medications
7. Medical Records
Your medical records are maintained in compliance with HIPAA and applicable state laws. You have the right to access your records as described in our HIPAA Notice of Privacy Practices.8. Limitation of Liability
To the fullest extent permitted by law:Doctoranywhere PLLC provide services using professional medical judgment and standards of care
Medical outcomes cannot be guaranteed
You acknowledge that all medical treatments carry inherent risks
We are not liable for outcomes resulting from your failure to follow medical advice
Our liability is limited to the amount you paid for the specific service in question
9. Website Use
9.1 Acceptable Use
You agree not to:Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with website functionality
Reproduce, distribute, or create derivative works without permission
Use automated systems to access the website
9.2 Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of Elixos or its licensors and is protected by copyright and other intellectual property laws.10. Health Information
Health information provided on our website or blog is for educational purposes only and does not constitute medical advice. Always consult with a healthcare provider for medical concerns.11. Termination of Services
We reserve the right to terminate the physician-patient relationship or refuse service for reasons including but not limited to:Non-payment
Repeated no-shows or late cancellations
Abusive or inappropriate behavior
Failure to follow treatment recommendations
Requests for services outside our scope of practice
12. Dispute Resolution
Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.13. Governing Law
These Terms are governed by the laws of the state in which services are provided, without regard to conflict of law principles.14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the modified Terms.15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.16. Contact Information
If you have questions about these Terms, please contact us through:Elixos Integrative Longevity
Email: [email protected]
Booking Portal: https://elixos.practicebetter.io17. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.